Shipping Policy

Order Processing Time

After successful payment, orders are typically processed and shipped within 1 to 3 business days. During holidays, new product launches, periods of high order volume, or special events, processing times may be slightly extended.

Shipping Methods

Orders will be shipped via postal services, express couriers, or other partner logistics channels, depending on the destination country/region, product availability, and logistical accessibility. The actual shipping method may vary based on what is displayed on the checkout page or arranged by the warehouse.

Estimated Delivery Time

We currently support shipping to the following countries/regions. The estimated delivery times after dispatch are as follows:

Japan: Last-mile carrier is Sagawa Express, typically 3 to 5 days for delivery after dispatch.
South Korea: Last-mile carrier is Lotte Logistics, typically 5 to 7 days for delivery after dispatch.
Philippines: Last-mile carrier is FedEx, typically 4 to 6 days for delivery after dispatch.

The above times are estimates and not guaranteed delivery times. Customs clearance, local logistics delays, weather, holidays, or other uncontrollable factors may extend delivery times.

Shipping Notification and Tracking

After an order is shipped, if supported by the logistics channel, we will provide a shipping notification or tracking information. Some tracking numbers may take several days to show updates after being issued.

Shipping Fees

Shipping fees will be calculated and displayed on the checkout page based on the shipping address and order contents. If the website offers free shipping promotions, the specific conditions will be displayed on the website or checkout page.

Customs Duties, Import Taxes, and Local Fees

Cross-border orders may incur customs duties, import taxes, or local handling fees. Unless otherwise stated on the checkout page, these fees are the responsibility of the buyer and are determined by the customs or relevant authorities of the destination country/region.

Lost or Severely Delayed Packages

If a package is severely delayed or suspected to be lost, please contact us with your order number. We will assist in checking the logistics status and communicate with the logistics provider for resolution where feasible.

Customer Service Email: hao610481@gmail.com