Returns, Exchanges, and Refund Policy

Thank you for shopping at RonRon. We hope every order arrives safely and matches the description on the product page.

Timeframe for Returns and Exchanges

Buyers can contact us within 14 days of receiving an item to request a return, refund, or exchange. Requests submitted after 14 days may not be accepted, unless otherwise required by applicable law.

Situations Eligible for Return, Refund, or After-Sales Support

You may contact us for after-sales support in the following situations:

• The item is significantly damaged during transit.
• The item has a significant quality issue that affects its normal use.
• The received item does not match the order.
• The order is missing items or accessories.

To help us quickly verify, please provide your order number, photos or videos of the item, photos of the outer packaging, and a description of the issue.

Situations Generally Not Supported for Returns or Refunds

As many of RonRon's items are handmade squishy toys, blind box items, or items with handmade details, the following situations are typically not considered quality issues:

• Slight variations in color, texture, shape, decorative placement, or surface details.
• Minor air bubbles, tiny dust particles, slight color differences, mold marks, or other handmade imperfections that do not affect normal use.
• Not pulling the desired style, a secret style, or receiving duplicate styles due to the random nature of blind boxes.
• The item has been used, washed, damaged, altered, or is no longer in its original condition.

For hygiene and product safety reasons, used squishy toys generally cannot be returned unless a clear quality issue is verified.

Return Process

Please contact us for approval before returning any item. Once your return request is approved, we will provide the specific return address and instructions. Items returned without prior confirmation may not be processed.

Customer Service Email: hao610481@gmail.com

If your return request is approved, we will provide return instructions. Returned items should be kept in their original condition as much as possible, including original packaging and accessories.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund request has been approved. If approved, the refund will be processed to your original payment method. The actual crediting time depends on the processing speed of your payment service provider or bank.

Original shipping costs are generally non-refundable, unless the return reason is due to our error in shipping the wrong item, a clear quality issue with the item, or a reason caused by us.

Exchanges or Replacements

If an item arrives damaged, has a significant quality issue, or the wrong item was sent, we will offer an exchange, replacement, partial refund, full refund, or other reasonable solution depending on the specific situation.