Returns, Exchanges, and Refunds Policy

Thank you for shopping with RonRon. We hope every order arrives safely and matches the information shown on the product page.

Time Limit for Return or Exchange Requests

Buyers may contact us within 14 days of receiving an item to request a return, refund, or exchange. Requests submitted after 14 days may not be accepted unless otherwise required by applicable law.

Situations Eligible for Returns, Refunds, or After-Sales Support

You may contact us for after-sales support in the following situations:

• The item has obvious damage caused during shipping.
• The item has an obvious quality issue that affects normal use.
• The item received does not match the order.
• Items or accessories are missing from the order.

To help us verify the issue quickly, please provide the order number, photos or videos of the item, photos of the outer packaging, and a description of the issue.

Situations Generally Not Eligible for Returns or Refunds

Since many RonRon products are handmade squishy toys, blind-box products, or items with handmade details, the following situations are generally not considered quality issues:

• Minor differences in color, texture, shape, decoration placement, or surface details.
• Handmade marks that do not affect normal use, such as minor bubbles, tiny specks of dust, slight color variations, or mold marks.
• Not receiving the preferred design or a rare hidden design due to the random nature of blind-box products, or receiving a duplicate design.
• The item has been used, washed, damaged, modified, or is no longer in its original condition.

For hygiene and product safety reasons, used squishy toys generally cannot be returned unless a clear quality issue has been verified.

Return Process

Please contact us for review before sending back any item. Once your return request is approved, we will provide the specific return address and return instructions. Items sent back without prior confirmation may not be accepted.

Customer service email: hao610481@gmail.com

If your return request is approved, we will provide return instructions. Returned items should remain in their original condition as much as possible and include the original packaging and accessories.

Refunds

After receiving and inspecting the returned item, we will notify you whether your refund request has been approved. If approved, the refund will be issued to the original payment method. The exact processing time depends on the payment service provider or bank.

Unless the return is due to an item being sent incorrectly by us, a clear product quality issue, or another cause attributable to us, the original shipping fee is generally non-refundable.

Exchanges or Reshipments

If an item arrives damaged, has an obvious quality issue, or was sent incorrectly, we will provide an exchange, reshipment, partial refund, full refund, or another reasonable solution, depending on the specific circumstances.