Shipping Policy

Order Processing Time

After your order payment is successfully completed, we typically process and arrange shipment within 1 to 3 business days. Processing times may be slightly longer during holidays, new product launches, periods of high order volume, or special promotions.

Shipping Methods

Orders will be shipped through postal services, express delivery, or other logistics partners based on the destination country/region, product availability, and shipping accessibility. The actual shipping method may vary depending on the options shown at checkout or warehouse arrangements.

Estimated Delivery Time

We currently support delivery to the following countries/regions. Estimated delivery times after shipment are as follows:

• Japan: The last-mile carrier is Sagawa Express, and delivery typically takes 3 to 5 days after shipment.
• South Korea: The last-mile carrier is Lotte Global Logistics, and delivery typically takes 5 to 7 days after shipment.
• Philippines: The last-mile carrier is FedEx, and delivery typically takes 4 to 6 days after shipment.

The times above are estimates and do not guarantee delivery. Customs clearance, local logistics delays, weather, holidays, or other factors beyond our control may extend delivery times.

Shipping Notifications and Tracking

After your order is shipped, we will provide a shipping notification or tracking information when supported by the logistics channel. Some tracking numbers may take several days to show updates after shipment.

Shipping Fees

Shipping fees are calculated and displayed at checkout based on the delivery address and order contents. If the website offers a free-shipping promotion, the specific conditions will be shown on the website or at checkout.

Customs Duties, Import Taxes, and Local Fees

Cross-border orders may incur customs duties, import taxes, or local handling fees. Unless otherwise stated at checkout, these fees are the buyer’s responsibility and are determined by the customs authorities or relevant agencies in the destination country/region.

Lost or Seriously Delayed Packages

If your package is seriously delayed or appears to be lost, please contact us with your order number. We will assist in checking the shipping status and communicate with the logistics provider where feasible.

Customer service email: hao610481@gmail.com